SHANGHAI: 28 Sept. 2023 — Customer service satisfaction in China has improved 2 points overall to 759 (on a 1,000-point scale) from a year ago, according to the JD Power 2023 China Customer Service ...

The satisfaction of customers in China with the service experience offered by GM subsidiary brand Wuling is the lowest of any automotive brand for the latest model year, according to the J.D. Power ...

J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

Cadillac ranked in third place for customer satisfaction regarding service in China, just behind Land Rover and Mercedes-Benz, in the Premium segment of the Chinese auto market, per the J.D. Power ...

Great news for the auto dealer service industry. Owner satisfaction with the service experience is up overall in the J.D. Power 2026 U.S. Customer Service Index (CSI) Study. Porsche ranks highest ...