Multiple factors contribute to a positive patient experience, says the new CMO of AdventHealth Altamonte Springs. They include effective communication with patients, the hospital environment, food ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

A recent executive roundtable sponsored by Get Well at Becker’s 9th Annual Health IT + Digital Health + RCM Conference focused on this issue, featuring perspectives from three leaders: Charity Dorazio ...

It’s been 25 years since the Institute of Medicine’s To Err Is Human report exposed the alarming toll of medical errors in the United States. That moment finally pushed quality and safety into ...

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork. Objectives: We previously ...

Patient safety challenges are exacerbated by healthcare workforce challenges. However, a workplace culture focused on measuring what goes wrong and making changes to address root causes – powered by ...

Maria Hicinbothem enhances patient safety in dermatology by improving infection prevention and pre-surgery processes, earning recognition for her patient advocacy and education efforts. Wandaris Ortiz ...

Patient churn in healthcare happens when patients stop coming, delay follow-ups or switch providers without much notice. Unlike missed appointments or formal complaints, churn often slips under the ...

The Nursing Leadership Conference, themed “Developing the Next Generation of Quality Leaders,” held on 10th November 2025 and hosted by Dr. Malvis Humphrey of the London Professional Training Centre, ...

We say “patient-centric care” all the time in healthcare. It shows up in leadership meetings right next to budget targets and performance metrics. It looks good on slides and in strategy decks. But ...